Are Hospital Employees’ Work Experience and Patient Experience Related?

Are Hospital Employees’ Work Experience and Patient Experience Related? by Graham Lowe
The more engaged employees are, the more positively they rate their hospital as a place to work, the more they trust their organization, the higher the perceived quality of patient care delivered by their unit, and the more they consider their work environment to be ‘patient centred’, the more likely it is that inpatients would recommend the hospital to family or friends and highly rate the quality of care they received.

Longwoods eLetter October 24, 2017

Click here to read the article.

Webinar: Linking Employee Engagement to Patient Experience in Ontario’s Hospitals

Webinar: Linking Employee Engagement to Patient Experience in Ontario’s Hospitals
Thursday, November 2, 2017

Click here to watch the webinar recording (slides and audio)..

Are hospital employees’ work experience and patient experience related?
Many hospitals have taken steps to cultivate a highly-engaged workforce, expecting that higher engagement translates into better patient care. While there is an abundance of evidence from other industries that engaged employees perform their jobs better, there is far less attention to this engagement – performance link in healthcare.

Join us as guest speaker Dr. Graham Lowe discusses his findings from a recent study of 34 Ontario hospitals.
• Understand how different indicators of employee engagement relate to each other.
• Discover the relationship between levels of employee engagement and patient reported experience
• Learn the science behind correlating employee experience items to a global rating question.

NRC Health
7100 Woodbine Avenue, Suite 411
Markham, Ontario L3R 5J2
P: 866.771.8231

Gaming the Hospital for High Quality Patient Care – SXSW Panel

SXSW Interactive, Austin Texas. 15 March 2015
Panel on : Gaming the Hospital for High Quality Patient Care
Hospitals in the US are in crisis. Pressure and stress threaten to create disengaged hospital workers an unsettling prospect that can be dangerous to patients. Meanwhile, the Affordable Care Act ushered in a shift to value-based purchasing, which ties payer dollars to quality of patient care. To ensure high-quality patient experiences, an outcome dependent on the dedication, skill and compassion of healthcare workers, interactive gaming may aid hospitals seeking to improve employee engagement.
In this panel we’ll discuss the opportunity for gamification to boost hospital staff engagement, which improves when employees believe their hospital truly values quality care and have clear, measurable goals allowing them to understand how their performance drives hospital success. Interactive platforms enabling real-time evaluation and game mechanics that engage employees with friendly competition can solve problems in the hospital workplace related to high stress and low sense of community.
Presenters: Clint Carlos, CEO & Founder, AMPT Health (Gear Five Studio); Graham Lowe, President, Graham Lowe Group; Paula van de Nes, Director of Medical Strategy, LLNS

Organizational Connectivity

: Organizational Connectivity. A conversation about the importance of building new relationships across all levels of the healthcare system. Hugh MacLeod (CEO of the Canadian Patient Safety Institute) and Graham Lowe. Longwood’s Ghost Busting Essays Series on

The Relationship Between Employee Engagement and Human Capital Performance

The Ontario Hospital Association has published this report, which summarizes findings from the OHA exploratory research project conducted with three pilot hospitals (one acute teaching, one community, and one small). The project examines the relationship between employee engagement and several key human resources (HR) metrics. This is the first attempt by the OHA to link data from two of its major HR data initiatives: the OHA‐NRC Picker Employee Experience Survey and the OHA‐PricewaterhouseCoopers Saratoga HR Benchmarking Survey.

– The project developed a methodology for accurately comparing Employee Experience Survey engagement data with human capital metrics from hospital administrative data at the department level.
– It also identified three HR metrics – the full-time resignation rate, average sick days per full-time employee, and management span of control – which do appear to be related to employee engagement levels at the department level.
– This research will provide HR leaders with support to build the case for making investments in employee engagement. It appears that there are real costs associated with higher absence and resignation rates when engagement is low.
OHA report PDF

How Employee Engagement Matters for Hospital Performance

Managers increasingly understand that employee engagement is a prerequisite for high performance. This article examines how job, work environment, management and organizational factors influence levels of engagement among healthcare employees. Original data come from the Ontario Hospital Association-NRC Picker Employee Experience Survey, involving over 10,000 employees in 16 Ontario hospitals. The article provides a clear definition and measure of engagement relevant to healthcare. In addition to identifying the main drivers of engagement, findings shows that a high level of employee engagement is related to retention, patient-centred care, patient safety culture and employees’ positive assessments of the quality of care or services provided by their team. Implications of these findings for healthcare leaders are briefly considered.
For the entire issue of Healthcare Quarterly (Vol. 15, no. 2) go to:
Article PDF