Are Hospital Employees’ Work Experience and Patient Experience Related?

Are Hospital Employees’ Work Experience and Patient Experience Related? by Graham Lowe
The more engaged employees are, the more positively they rate their hospital as a place to work, the more they trust their organization, the higher the perceived quality of patient care delivered by their unit, and the more they consider their work environment to be ‘patient centred’, the more likely it is that inpatients would recommend the hospital to family or friends and highly rate the quality of care they received.

Longwoods eLetter October 24, 2017

Click here to read the article.

WEBINAR: Building resilience for leaders and organizations

Graham Lowe will present a one-hour webinar on Building Resilience for Leaders and Organizations

Live Event: May 26, 2017 – 11:00am PST, 2:00pm EST

Successful leaders have the capacity to thrive in the face of adversity and feel confident, optimistic and hopeful about the future. These traits – which can be learned – contribute to leaders’ personal well-being, that of their employees and a more successful organization.

You will learn:  what resilience is;  how the latest research links it to employee well-being and organizational performance;  how building resilience contributes to a psychologically health work environment; and  the steps you can take to build resilience in your organization.

CLICK HERE to Register

This Effective Workplace Webinar  is sponsored by the Canadian Institute for the Relief of Pain and Disability (CIRPD)

Bridging the Generations: Redesigning Workplaces to Prosper From an Aging Workforce

The Graham Lowe Group and EKOS Research Associates are pleased to announce the release of Bridging the Generations: Redesigning Workplaces to Prosper from an Aging Workforce. Written by Graham Lowe, the report breaks new ground by using multi-year national survey data to provide insights about major workplace transformations.
Useful for employers, HR professionals and policy specialists alike, this report mines more than a decade of public opinion research into workers’ attitudes towards jobs, the workplace, retirement, career planning and Canadians’ future prospects.
The report reflects on changes in the Canadian labour market, workplaces and work experiences. Anchoring the report are national surveys of Canadian workers, conducted in 2004 and 2012 as part of the EKOS ‘Rethinking Series’ as well as EKOS time-series data on public attitudes to economic change.

Bridging the Generations highlights how employers and policy-makers can take steps to ensure that older workers, facing delayed retirement, don’t reduce the career opportunities for younger workers who are entering a difficult job market. The report provides solutions for managing a smooth generational transition in the workplace in ways that enable workers of all ages to share their experiences and to fully contribute.
Some Key Findings:
– Most Canadians are worried that the next generation will be worse off than today. These worries spill over into workers’ perceptions of the future of the labour market, their retirement plans and a host of other workplace concerns.
– Redesigning workplaces to bridge the growing divide between younger and older Canadians will help to secure economic prosperity and make public healthcare and pensions more sustainable.
– HR practices can help older workers remain in the labour force and help younger workers fulfill their own career plans. Innovative solutions include making workplaces more inclusive, work more flexible and jobs more challenging and meaningful.
– Work-retirement transitions can be updated to enable baby boomers’ continued contributions to the workforce, while ensuring that younger workers’ skills and energy can be more fully harnessed. The result will be a more agile and productive workforce.
Bridging the Generations report PDF

The Wellness Dividend: How Employers Can Improve Employee Health and Productivity

The Wellness Dividend, a new report by workplace expert Graham Lowe, provides employers and benefits consultants with a state-of-the-art, evidence-based overview of why investing in employee wellness makes sense. Also provided are practical insights about how to do this. The Wellness Dividend examines the following topics:
– The strategic value of wellness
– Understanding absenteeism and presenteeism
– Ingredients of effective wellness programs
– Addressing mental health in the workplace
– Measuring impact and progress
– Building healthier organizations
The latest evidence shows that by focusing on three goals – an integrated approach to employee health promotion, a work environment that enhances health and safety, and a culture that values wellness – employers not only reduce employee costs but also improve business performance. We know enough about successful workplace wellness initiatives to identify the steps employer can take to achieve these goals.
For those employers who already have workplace wellness initiatives, the next step involves expanding their reach to get at the full range of workplace determinants of health and engagement. And for employers considering the introduction of a wellness program, addressing both the individual and organizational dimensions of wellness will bring quicker results. Overall, the big wellness dividend is a healthier and higher-performing organization.

Creating Sustainable Organizations: How Flexible Work Improves Wellbeing and Performance

American Express Company and FlexPaths, LLC have published a report, Creating Sustainable Organizations, that provides innovative insights to creating an integrated approach to workplace health promotion, flexible work arrangements and employee engagement. Written by Graham Lowe, the report focuses on the link between overall wellbeing of employees, including mental and physical health, work and personal life integration.
Key findings in the report provide new insights into leveraging employee wellness promotion, addressing underlying root causes of wellness and performance, expanding flexible work design, connecting wellbeing and employee engagement and fostering a healthy work culture.
Flexible work design is a substantial component in the report and underscores the importance of giving employees more choice and control over their jobs and work lives, trusting them to deliver and creating responsibility for results. This is a common theme in employee health promotion, work and personal life integration and employee engagement.
For more information on FlexPaths:
Report PDF