Job quality: What is it, why does it matter, and how can it be improved?

Plenary presentation by Graham Lowe at the Institute for Work & Health.
9:30 – 10:45 a.m. November 17, 2009. Institute for Work & Health, 481 University Avenue, Suite 800, Toronto (Directions).
To confirm your attendance, please RSVP to Lyudmila Mansurova ( or 416-927-2027 ext. 2137).
Job quality: What is it, why does it matter, and how can it be improved?
This presentation examines the diverse theories, concepts and practices that address the quality of jobs, work environments and individuals’ work experiences. On this broad canvas, we can identify points of convergence around key sets of determinants and outcomes. However, a common conceptual vocabulary is lacking, which impedes cross-fertilization across disciplines and between researchers and practitioners. The most promising opportunity for an integrated approach is around the connection between work environments, employee well-being and organizational performance. Practitioners and policy-makers need a basic model explaining these complex dynamics. By taking up this challenge, researchers would help ensure that future decisions to improve job quality are informed by evidence.
IWH plenary presentation

Strategies to Strengthen the People, Performance, and Quality Chain

Session presentation by Graham Lowe at Health Achieve 2009. Tuesday November 17 2009 – 1:30pm to 3:00pm. Metro Toronto Convention Centre, 205 D
Rob Devitt
President & CEO
Toronto East General Hospital
Achieving High Quality, Performance and Engagement
Evidence shows there is a direct link between effective health care and a healthy health care workplace. Implementing healthy work environments is key to ensuring quality patient care.
Dr. Graham Lowe will discuss how innovation and sustainability in health care depend on better leveraging the dynamics of quality in all components of the system – especially work environments. Drawing on evidence and successful practices, Graham presents strategies to strengthen the people performance-quality chain .
In addition, OHA Organizational and Workplace Health Consultant, Cheryl Woodman will overview the new OHA-NRC Picker Canada employee and physician experience surveys.
Finally, a panel of health care work environment leaders will highlight their strategies to improve quality, performance and engagement at their organizations.
Welcome and Opening
Rob Devitt
Strategies to Strengthen the People, Performance, and Quality Chain
Dr. Graham Lowe
The Graham Lowe Group Inc.
and Professor Emeritus
University of Alberta
New! OHA – NRC Picker Employee and Physician Experience Program
Cheryl Woodman
OHA Organizational Health
Quality and Quality Measurement in the Health Care Workplace
Siamak Tenzif
Quality Measurement Consultant
Ontario Health Quality Council
Feedback and Questions
Adjournment/View Exhibits
Health Achieve presentation visuals

People & Performance: Building Alberta’s Future Construction Workforce

People & Performance: Building Alberta’s Future Construction Workforce is a discussion paper on how the global construction sector is addressing workforce development issues. It makes recommendations for how building trades unions, contractors, clients, government and other industry stakeholders in Alberta can strengthen the links between human resources and industry performance. The paper was commissioned by the Building Trades of Alberta (BTA) and was the basis for a provincial forum held in March 2009, and sponsored by BTA.
The full report and a summary of highlights can be downloaded below.
People & Performance Report