Webinar: Linking Employee Engagement to Patient Experience in Ontario’s Hospitals
Thursday, November 2, 2017
Are hospital employees’ work experience and patient experience related?
Many hospitals have taken steps to cultivate a highly-engaged workforce, expecting that higher engagement translates into better patient care. While there is an abundance of evidence from other industries that engaged employees perform their jobs better, there is far less attention to this engagement – performance link in healthcare.
Join us as guest speaker Dr. Graham Lowe discusses his findings from a recent study of 34 Ontario hospitals.
• Understand how different indicators of employee engagement relate to each other.
• Discover the relationship between levels of employee engagement and patient reported experience
• Learn the science behind correlating employee experience items to a global rating question.
7100 Woodbine Avenue, Suite 411
Markham, Ontario L3R 5J2