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Past Newsletters:

Are Hospital Employees’ Work Experience and Patient Experience Related? (October 24, 2017)

Here is an update on my research with NRC Health and Ontario hospitals. My article entitled Are Hospital Employees’ Work Experience and Patient Experience Related? was published today in Longwoods eLetter.
The key finding: The more engaged…
Are Hospital Employees’ Work Experience and Patient Experience Related?

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
October 2017

Here is an update on my research with NRC Health and Ontario hospitals. 

My article entitled Are Hospital Employees’ Work Experience and Patient Experience Related? was published today in Longwoods eLetter.

The key finding: The more engaged employees are, the more positively they rate their hospital as a place to work, the more they trust their organization, the higher the perceived quality of patient care delivered by their unit, and the more they consider their work environment to be ‘patient centred’, the more likely it is that inpatients would recommend the hospital to family or friends and highly rate the quality of care they received. 


Click here to read the article.


I will be presenting an interactive 60 minute Webinar on this topic, sponsored by NRC Health: 
Thursday, November 2  |  11:00 AM ET  

Many hospitals have taken steps to cultivate a highly-engaged workforce, expecting that higher engagement translates into better patient care. While there is an abundance of evidence from other industries that engaged employees perform their jobs better, there is far less attention to this engagement – performance link in healthcare.

  • Understand how different indicators of employee engagement relate to each other.
  • Discover the relationship between levels of employee engagement and patient reported experience
  • Learn the science behind correlating employee experience items to a global rating question. 
 

Sincerely, GRAHAM LOWE

Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

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Work Environment E-newsletter December 2016 (December 13, 2016)

As 2016 draws to a close, I would like to take the opportunity to wish all of you a very enjoyable holiday season and much health and happiness in 2017.  
I also would like to draw your attention to my new book (with Frank Graves), released this…
Work Environment E-newsletter December 2016

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
December 2016

As 2016 draws to a close, I would like to take the opportunity to wish all of you a very enjoyable holiday season and much health and happiness in 2017.  

I also would like to draw your attention to my new book (with Frank Graves), released this fall by Rotman UTP Publishers: Redesigning Work: A Blueprint for Canada’s Future Well-being and Prosperity. Visit the book's website for more information and to order your copy.

Redesigning Work describes a better working future for Canadians.

Canada’s future prosperity and quality of life depends on designing better jobs and workplaces. Redesigning Work provides a blueprint for the future of work, based on extensive surveys of Canadians that identify practical ways to make work more motivating, rewarding and productive.

Using original public opinion research, the book shows that many Canadians see a future of declining living standards, a besieged middle class, arrested economic progress, and a reduced quality of life. The book counters these negative trends, arguing that improvements in peoples’ jobs and workplaces can raise the quality of life by unlocking previously untapped potential to strengthen the Canadian economy.

You may also be interested in my recent article, with Frank Graves, in Policy Options. Drawing on our book, the article is called: "Redesigning work: A blueprint for achieving shared prosperity." We make the case that Canadians are ready for a more activist government that will help improve their quality of work life. 

Best wishes, GRAHAM LOWE

Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

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My new book on Redesigning Work is now available (September 12, 2016)

My new book, with Frank Graves (President of EKOS Research Associates), is now available for pre-order and will be published on October 11th:Redesigning Work: A Blueprint for Canada's Future Well-Being and Prosperity

Redesigning Work describes a…
My new book on Redesigning Work is now available

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
September 2016

My new book, with Frank Graves (President of EKOS Research Associates), is now available for pre-order and will be published on October 11th:

Redesigning Work: A Blueprint for Canada's Future Well-Being and Prosperity

Redesigning Work describes a better working future for Canadians.

Using original public opinion research, the book shows that many Canadians see a future of declining living standards, a besieged middle-class, arrested economic progress, and a reduced quality of life. The book counters these negative trends, arguing that improvements in peoples’ jobs and workplaces can raise the quality of life by unlocking previously untapped potential to strengthen the Canadian economy.

Redesigning Work provides a catalyst for action by employers, policy makers, workers, HR professionals, unions, NGOs and others in a position to influence the future of work. The book’s blueprint for creating better jobs and workplaces reflects what Canadians say they want, based on extensive surveys by EKOS Research Associates conducted before and after the Great Recession.

What’s been missing from the recent media commentary and expert analysis of how to kick-start the economy and increase opportunities to achieve a middle-class living standard is a focus on people’s daily work. Redesigning Work fills this gap, offering constructive insights on how changes in work can lead to improvements in well-being and prosperity.

Based on the extensive feedback from thousands of Canadian workers, the authors identify numerous practical ways that existing jobs can be made more motivating, rewarding and productive. The book’s evidence paints an optimistic picture of the future of work, especially if employers and governments have the will to implement small changes in work that have the potential to make a big difference in Canadian’s quality of work life and job performance.

For more information, resources and to pre-order your copy visit the book's website: www.redesigningwork.ca

 

Copyright © 2016 The Graham Lowe Group Inc. All rights reserved.
Email: info@grahamlowe.ca
Phone: 250-448-5636
Follow Graham on Twitter: @HealthyOrgs







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Work Environment E-newsletter (August 4, 2016)

Evolution of Workplace Mental Health in Canada - We invite your input

 
You are invited to participate in a survey of workplace mental health in Canada. We would greatly appreciate approximately 20 minutes of your time to complete the on-line…
Work Environment E-newsletter

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
August 4, 2016

Evolution of Workplace Mental Health in Canada - We invite your input

 
You are invited to participate in a survey of workplace mental health in Canada. We would greatly appreciate approximately 20 minutes of your time to complete the on-line survey, which can be accessed by clicking here, or by using this url: https://hrpa.co1.qualtrics.com/SE/?SID=SV_5uwTtuxVF1E43L7

The survey is part of a larger research project examining the evolution of workplace mental health strategies in Canada over the past 10 years. The research will assess progress, existing gaps, and sector-specific trends in this area. With support from the Great-West Life Centre for Mental Health in the Workplace and the Mental Health Commission of Canada, Dr. Joti Samra, through the University of Fredericton, is leading the research project with advisory support from Dr. Mark Attridge, Dr. Graham Lowe, and Dr. Martin Shain.

Study findings will be presented in 2017 at multiple venues, including the HRPA Annual Conference in Toronto in February and a joint Great-West Life Centre/Mental Health Commission of Canada special event in September. A publically-available research report and book also will be published in 2017.

Questions about the project can be directed to Dr. Joti Samra: info@drjotisamra.com.

Please note that the survey will be available in French in the coming weeks.
 
Thanking you in advance for your contribution to this study.

Best wishes, GRAHAM LOWE

Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

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Work Environment E-newsletter (June 9, 2016)

Three New Resources
I would like to draw your attention to three new resources on my website (www.grahamlowe.ca). These resources will be relevant for anyone whose organization is striving to create a more psychologically healthy and safe workplace…
Work Environment E-newsletter

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
June 2016

Three New Resources

I would like to draw your attention to three new resources on my website (www.grahamlowe.ca). These resources will be relevant for anyone whose organization is striving to create a more psychologically healthy and safe workplace – as promoted by the National Standard of Canada for Psychological Health and Safety in the Workplace.
 
Video: My 7 minute interview with Rob Hislop on How Healthy Organizations Support Resilient Workforces at the 2016 Petroleum Safety Conference is based on my keynote presentation at the conference, which emphasized the close links between a safety culture and psychological health and safety.
  
Podcast: This premier Head Forward podcast, Workplace Wellness - It's More Than You Think, features a 15 minute conversation with me, offering practical suggestions for improving your work environment. Head Forward podcasts are sponsored by Arete Human Resources Inc.
 
Blog: My blog on The New Resilience: What It Means for Leaders and Organizations describes resilience as an old concept that is finding new resonance today. Decades ago, psychologists studied the sources of personal resilience among children who overcame significant disadvantages to succeed in school and life. Now, the concept of resilience is being applied to leaders and organizations. Resilience can be learned. It also can be viewed as an outcome of a psychologically healthy workplace. This is the organizational context needed to cultivate a resilient workforce.

You can use the links above, or go to www.grahamlowe.ca, to access all these resources.

Best wishes, GRAHAM LOWE

Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

Work Environment E-newsletter (September 17, 2015)

Fall conferences that may interest you and your organization…
I’m speaking at a number of conferences this fall and I thought that two in particular might be of interest to my e-newsletter subscribers:The Better Workplace Conference 2015 is…
Work Environment E-newsletter

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
September 2015

Fall conferences that may interest you and your organization…

I’m speaking at a number of conferences this fall and I thought that two in particular might be of interest to my e-newsletter subscribers:

The Better Workplace Conference 2015 is being held at the Hilton Lac Leamy Conference Centre in Gatineau this October 14 – 16. The conference theme is Working Together to Build a Better Workplace. Talks and sessions focus on three aspects of better workplaces: Culture and Engagement; Change Management and the Future Workplace; and Wellness Innovation. The conference is organized by The Conference Board of Canada.

You can check out the agenda and register on-line at: http://www.conferenceboard.ca/conf/betterworkplace/agenda.aspx


The Organizational Health and Wellness Summit is scheduled for October 22-23, 2015, at Four Points by Sheraton Hotel in Kelowna BC. The Summit will provide a unique opportunity for business leaders, union leaders, OH&S, frontline practitioners, HR professionals, researchers, and physicians to learn about the latest strategies for improving mental and physical health, including disability management and return-to-work. The conference is being organized by Diversified Rehab.

For a complete agenda and on-line registration: www.diversifiedrehab.ca. Or contact the Conference Coordinator, Kasia Kadzielska, at kkadzielska@diversifiedrehab.ca


Best wishes, GRAHAM LOWE

Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

Graham Lowe E-newsletter (May 8, 2014)

Bridging the Generations:  Redesigning Workplaces to Prosper from an Aging Workforce
The Graham Lowe Group and EKOS Research Associates are pleased to announce the release of Bridging the Generations: Redesigning Workplaces to Prosper from an Aging…
Graham Lowe E-newsletter

Emerging workplace trends to watch

Graham Lowe newsletter
The Graham Lowe Group
May 2014
Bridging the Generations:  Redesigning Workplaces to Prosper from an Aging Workforce

The Graham Lowe Group and EKOS Research Associates are pleased to announce the release of Bridging the Generations: Redesigning Workplaces to Prosper from an Aging Workforce. Written by Graham Lowe, the report breaks new ground by using multi-year national survey data to provide insights about major workplace transformations.
 
Useful for employers, HR professionals and policy-makers alike, this report mines more than a decade of public opinion research into workers’ attitudes towards jobs, the workplace, retirement, career planning and future economic prospects.
 
The report examines the impact of workforce aging on the labour market, workplaces, employer HR practices and public policy. Anchoring the report are national surveys of Canadian workers, part of the EKOS ‘Rethinking Series’ as well as EKOS time-series data on public attitudes to economic change.
 
Bridging the Generations highlights how employers and policy-makers can take steps to ensure that older workers, facing delayed retirement, don’t reduce the career opportunities for younger workers who are entering a difficult job market. The report provides solutions for managing a smooth generational transition in the workplace in ways that enable workers of all ages to share their experiences and to fully contribute.

Download the report at: www.grahamlowe.ca
 

 


 
Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

Graham Lowe newsletter (April 18, 2014)

The Wellness Dividend: How Employers Can Improve Employee Health and Productivity

The Wellness Dividend, a new report by Graham Lowe, provides employers and benefits consultants with a state-of-the-art, evidence-based overview of why investing in…
Graham Lowe newsletter

Emerging workplace trends to watch

Graham Lowe newsletter
April 2014

The Wellness Dividend: How Employers Can Improve Employee Health and Productivity

The Wellness Dividend, a new report by Graham Lowe, provides employers and benefits consultants with a state-of-the-art, evidence-based overview of why investing in employee wellness makes sense. Also provided are practical insights about how to do this. The Wellness Dividend examines the following topics:
 

  • The strategic value of wellness
  • Understanding absenteeism and presenteeism
  • Ingredients of effective wellness programs
  • Addressing mental health in the workplace
  • Measuring impact and progress
  • Building healthier organizations

 
The latest evidence shows that by focusing on three goals – an integrated approach to employee health promotion, a work environment that enhances health and safety, and a culture that values wellness – employers not only reduce employee costs but also improve business performance.

For those employers who already have workplace wellness initiatives, the next step involves expanding their reach to get at the full range of workplace determinants of health and engagement. And for employers considering the introduction of a wellness program, addressing both the individual and organizational dimensions of wellness will bring quicker results. Overall, the big wellness dividend is a healthier and higher-performing organization.

Download and read The Wellness Dividend: http://creatinghealthyorganizations.ca/Wellness_Dividend.php

 




 
Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

Work Environment E-newsletter (December 24, 2013)

Seasons Greetings from Graham Lowe
As 2013 draws to a close, I would like to take the opportunity to wish all of you the very best for the holiday season, and much health and happiness in 2014.
This is also a good time to look into the year ahead…
Work Environment E-newsletter

Emerging workplace trends to watch

Work Environment
e-newsletter
The Graham Lowe Group
December 2013

Seasons Greetings from Graham Lowe

As 2013 draws to a close, I would like to take the opportunity to wish all of you the very best for the holiday season, and much health and happiness in 2014.

This is also a good time to look into the year ahead and to speculate on how the world of work will continue to evolve. There are many workplace trends that have the potential to improve the working lives of Canadians. Here are three that drew our attention in 2013 and which could play out in interesting ways during the coming year:

Pensions: There is more political will than ever before, at least among the provinces, to enhance the public pension system. Ontario is set to lead the way, with a commitment to provide a supplement to the Canada Pension Plan. The disturbing fact is that most Canadians do not have employer-sponsored pension plans and, on their own, are not saving enough to adequately fund their retirement. This is especially true among younger workers, so they will benefit the most from any pension reform today. While the federal government’s refusal to increase CPP premiums has scuttled a national solution, at least for the time being, we can expect some important moves on the pension front in 2014.

“Off the Clock” Work:  Several legal developments highlight the need to enforce employment standards. In March, the Supreme Court denied leave for two banks, CIBC and ScotiaBank, to appeal class actions filed by tellers and other front-line customer service workers which alleges they were expected to work unpaid overtime hours in violation of employment standards legislation. These class actions will now proceed. Recently, an Ontario court also gave a green light to a similar unpaid overtime class action, filed by BMO Nesbitt Burns investment advisors. While it is unlikely these class actions will be settled in 2014, prudent employers will be taking steps to ensure that their overtime policies are legal, clearly communicated and fully enforced.

Promoting Wellbeing: The National Standard for Psychological Health and Safety in the Workplace was launched this year by the Canadian Standards Association and the Mental Health Commission of Canada. It provides a framework for identifying, assessing and reducing psychological health risks in the workplace. While the Standard is voluntary, we can expect to see courts, tribunals and arbitrators to increasingly take it into account when determining an employer’s responsibility to provide a psychologically safe workplace.  Progressive employers already see the Standard as an opportunity to develop an integrated approach to health, safety and productivity. Expect some shining examples to emerge in 2014.
 

Copyright © 2013 The Graham Lowe Group Inc. All rights reserved.
Our email is: info@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada

Work Environment E-newsletter (November 4, 2013)

On November 1st, 2013, WorkSafeBC implemented new policies aimed at preventing bullying and harassment in the workplace. Under BC's Workers Compensation Act, employers must take reasonable steps to address the hazards posed by bulling and…
Work Environment E-newsletter
Taking action on workplace bullying
Work Environment
e-newsletter
The Graham Lowe Group
November 2013 

On November 1st, 2013, WorkSafeBC implemented new policies aimed at preventing bullying and harassment in the workplace. Under BC's Workers Compensation Act, employers must take reasonable steps to address the hazards posed by bulling and harassment.

I recently participated in a panel discussion on this topic at the 2013 Calgary Labour Arbitration & Policy Conference. I prepared a FACT SHEET on bully and mobbing in the workplace that may be helpful to HR, health and safety, learning and development, and wellness professionals in BC and other provinces as they develop policies and programs to address this destructive behaviours.

Bullying is generalized psychological harassment, which means that it is broader in scope and impact than gender or ethnic/racially-based harassment. The term “mobbing” refers to psychological aggression or harassment by a group rather than a single person. Bullying is an extreme form of disrespectful behaviour. It presents a serious workplace health and safety risk and therefore is a liability for employers. Consequently, there is now recognition that employers have a duty to maintain not only a physically safe workplace, but also a psychologically safe work environment.

Experts agree that organizations must not protect bullies who otherwise perform their job. Some would argue that the only effective solution to systematic bullying is to rid the workplace of the bully.

Workplace bullying can be costly for employers, including costs associated with increased prescription drugs and medical services, lost productivity due to absenteeism and presenteeism, long-term disability, and replacing workers who quit. Victims and observers of bullying also can experience reduced job satisfaction, work energy and engagement, which undermines their job performance.

Increased public awareness about the harmful effects bullying means we are seeing more of it. While Canada lacks reliable national data on the incidence of workplace bullying, several large surveys suggest that in any given year, upwards of 1 in 4 employees may be victims of bullying.

Civility and respect are essential for employee mental wellbeing in the workplace. Useful practical tools for creating a psychologically healthy and safe work environment are provided by the new voluntary  National Standard for Psychological Health and Safety in the Workplace.

To download my Bullying and Mobbing at Work – FACT SHEET click on the title or go to: http://www.grahamlowe.ca/documents/284/

 

 

Copyright © 2012 The Graham Lowe Group Inc. All rights reserved.
Our email is: glowe@grahamlowe.ca
Our phone number is: 250-448-5636







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The Graham Lowe Group · 1537 Lakeview Street · Kelowna, BC V1Y 6N1 · Canada