How to strengthen the people-performance link in the healthcare quality chain

Graham Lowe’s keynote at the Quality Worklife – Quality Healthcare Collaborative’s 3rd annual Summit, March 2009, explores what energizes a : people-performance-quality chain in healthcare. He shows how innovation, renewal and sustainability in healthcare depend on all of us doing a better job leveraging the dynamics of quality. Drawing on evidence and successful practices from healthcare and other industries, he presents action principles you can use to strengthen every link in your organization’s quality chain.
For a summary of the Summit proceedings and access to other presentations, go to the QWQHC website:
QWQHC Summit presentation