How to strengthen the people-performance link in the healthcare quality chain

Graham Lowe’s keynote at the Quality Worklife – Quality Healthcare Collaborative’s 3rd annual Summit, March 2009, explores what energizes a : people-performance-quality chain in healthcare. He shows how innovation, renewal and sustainability in healthcare depend on all of us doing a better job leveraging the dynamics of quality. Drawing on evidence and successful practices from healthcare and other industries, he presents action principles you can use to strengthen every link in your organization’s quality chain.
For a summary of the Summit proceedings and access to other presentations, go to the QWQHC website: http://www.f2fe.com/qwqhc/2009/
QWQHC Summit presentation

People & Performance: Building Alberta’s Future Construction Workforce

People & Performance: Building Alberta’s Future Construction Workforce is a discussion paper on how the global construction sector is addressing workforce development issues. It makes recommendations for how building trades unions, contractors, clients, government and other industry stakeholders in Alberta can strengthen the links between human resources and industry performance. The paper was commissioned by the Building Trades of Alberta (BTA) and was the basis for a provincial forum held in March 2009, and sponsored by BTA.
The full report and a summary of highlights can be downloaded below.
People & Performance Report

How to strengthen the people-performance link in the healthcare quality chain

Graham Lowe’s keynote at the Quality Worklife – Quality Healthcare Collaborative’s 3rd annual Summit, March 2009, explores what energizes a : people-performance-quality chain in healthcare. He shows how innovation, renewal and sustainability in healthcare depend on all of us doing a better job leveraging the dynamics of quality. Drawing on evidence and successful practices from healthcare and other industries, he presents action principles you can use to strengthen every link in your organization’s quality chain.
For a summary of the Summit proceedings and access to other presentations, go to the QWQHC website: http://www.f2fe.com/qwqhc/2009/
QWQHC 2009 Summit - Lowe

Job Quality and Organizational Performance

Presentation by Graham Lowe at the annual IAPA Conference, Toronto, April 22, 2008. For conference information: www.iapa.ca/conference
Session Description: Job quality is a bridge between what matters to individual workers and what drives organizational performance. Based on Dr. Lowe’s research, presented in 21st Century Job Quality: Achieving What Canadians Want (www.cprn.org), the quality of an employee’s work environment and the personal rewards of their job directly contribute to positive work experiences and higher job performance. By focusing on job quality, this session will provide OHS professionals with a new and powerful framework for linking healthy workplace goals to organizational performance and sustainability.

Creating a learning culture in your organization

For many practitioners and managers, the concept of a ‘learning organization’ remains an elusive goal. That’s because it is difficult to grasp the organizational drivers of effective learning processes and outcomes. This interactive day-long workshop focuses on the role of culture in supporting learning and development. Participants will gain an understanding of how the values, relationships and daily workplace practices in their organizations hold the keys to a dynamic learning environment. Case studies and research evidence will be provided to help participants identify the actions they can take to strengthen the cultural underpinnings of individual and collaborative learning – contributing to improved employee retention, development, engagement and performance goals.
Post-conference workshop. Canadian Society for Training and Development (CSTD) annual conference, Toronto.
Wednesday, December 5th, 2007. 9:30 am – 4:30 pm.
For further information and registration, visit the CSTD conference website (www.cstd.ca)

Creating a learning culture

Presentation and Interactive Workshop at the 2007 Western Cities Conference. Calgary. September 25, 2007.
The session will focus on how learning is rooted in an organization’s culture – the values, beliefs and behaviours that define everyday working relationships. Participants will gain insights from leading organizations, as well as from each others’ experiences, about how a learning–based business strategy can contribute to recruitment and retention goals, knowledge transfer across generations of workers, employee engagement and improved service quality.
For further information: www.westerncitiesconference.ca

21st Century Job Quality: Achieving What Canadians Want

This new study, published by Canadian Policy Research Networks, is urging employers and governments to focus on job quality as a means to recruit and retain the workers needed for Canada’s future prosperity. In 21st Century Job Quality: Achieving What Canadians Want, author Graham Lowe finds that the economic prosperity of the new century hasn’t resulted in an overall improvement in job quality – even though many Canadian employers are struggling to attract and keep skilled workers.

Report text