Metrics matter. The biggest gap in measuring the performance of healthcare organizations is the quality of the work environment. This article makes the case for a common, national framework for measuring and reporting healthcare work environments.
Healthcare Workplaces
Culture audit report
Graham Lowe Group’s culture audit report and recommendations of the Peterborough Regional Health Centre’s dialysis unit is made public by PRHC.
Building Healthy and Sustainable Health Care Organizations
This article outlines how health care employers can be leaders in creating healthy, humanly sustainable organizations. Doing so will benefit patients, employees and physicians, and society.
Measuring the Patient, Employee and Physician Experience
Presentation at the Ontario Hospital Association Conference on Bill 46, Excellent Care for All Act: Implications for Your Organization’s Quality Agenda. Toronto, 15 October 2010. Webcasts of all conference presentations are available at the Ontario Hospital Association’s Knowledge Centre (www.oha.com).
Using common work environment metrics to improve performance in healthcare organizations
This article proposes a comprehensive framework for assessing, reporting and improving the quality of work environments in healthcare organizations across Canada. Healthy work environments (HWE) contribute to positive outcomes for healthcare employees and physicians. The same HWE ingredients also can reduce operating costs, improve human resource utilization, and ultimately lead to higher quality patient care. […]
Creating healthy organizations
Graham Lowe will be speaking and facilitating an interactive workshop at the Ontario Hospital Association’s Healthy Work Environments conference. Toronto, 15 June 2010. For more information: http://www.oha.com/Education/Pages/CalendarofEventDetails.aspx?eventid=EP194
A Framework for Public Reporting on Healthy Work Environments in Ontario Healthcare Settings
The purpose of this report is to inform the development of a comprehensive framework for assessing and publicly reporting the quality of work environments in Ontario’s healthcare organizations. The report synthesizes relevant research on healthy work environments with a focus on the healthcare sector, compares concepts and tools used to measure healthy work environments in […]
How Work Environment Metrics Can Improve Healthcare Performance
Presentation by Graham Lowe, to the Health System Performance Research Network, University of Toronto. 17 March 2010 This presentation outlines a comprehensive framework for assessing, reporting and improving the quality of work environments in healthcare organizations in Ontario and across Canada. Drawing on evidence showing that healthy work environments (HWE) contribute to positive outcomes for […]
Using Common Work Environment Metrics to Improve Performance in Healthcare Organizations
Presentation by Graham Lowe to the Health System Performance Research Network, University of Toronto. March 17, 2010. Further information is available on the HSPRN website: http://www.hsprn.ca/activities/presentations/20100317.html Presentation Outline: This presentation outlines a comprehensive framework for assessing, reporting and improving the quality of work environments in healthcare organizations in Ontario and across Canada. Drawing on evidence […]
Strategies to Strengthen the People, Performance, and Quality Chain
Session presentation by Graham Lowe at Health Achieve 2009. Tuesday November 17 2009 – 1:30pm to 3:00pm. Metro Toronto Convention Centre, 205 D Presiding: Rob Devitt President & CEO Toronto East General Hospital Achieving High Quality, Performance and Engagement Evidence shows there is a direct link between effective health care and a healthy health care […]