11 Oct 2022 October 24 to October 28 is Canadian Patient Safety Week 2022, and the theme is “Press play on Safety Conversations,” focusing on safer care of older adults through safety conversations and actions. In partnership with Healthcare Excellence Canada, we are hosting a joint webinar on Thursday, October 27, from 12 -1 pm ET. This interactive […]
Healthcare Workplaces
Canadian Workers’ Perspective on What Makes Their Workplaces Healthy and Safe
I will be presenting a live webinar on: Canadian Workers’ Perspective on What Makes Their Workplaces Healthy and Safe Hosted by the Conference Board of Canada March 12, 2019 at 02:00 PM EDT At a time when Canadian employers are striving for a more comprehensive and integrated approach to workplace health and safety, it is […]
Are Hospital Employees’ Work Experience and Patient Experience Related?
Are Hospital Employees’ Work Experience and Patient Experience Related? by Graham Lowe The more engaged employees are, the more positively they rate their hospital as a place to work, the more they trust their organization, the higher the perceived quality of patient care delivered by their unit, and the more they consider their work environment […]
Webinar: Linking Employee Engagement to Patient Experience in Ontario’s Hospitals
Webinar: Linking Employee Engagement to Patient Experience in Ontario’s Hospitals Thursday, November 2, 2017 Click here to watch the webinar recording (slides and audio).. Are hospital employees’ work experience and patient experience related? Many hospitals have taken steps to cultivate a highly-engaged workforce, expecting that higher engagement translates into better patient care. While there is […]
Gaming the Hospital for High Quality Patient Care – SXSW Panel
SXSW Interactive, Austin Texas. 15 March 2015 Panel on : Gaming the Hospital for High Quality Patient Care http://schedule.sxsw.com/2015/events/event_IAP39047 Hospitals in the US are in crisis. Pressure and stress threaten to create disengaged hospital workers an unsettling prospect that can be dangerous to patients. Meanwhile, the Affordable Care Act ushered in a shift to value-based […]
Organizational Connectivity
: Organizational Connectivity. A conversation about the importance of building new relationships across all levels of the healthcare system. Hugh MacLeod (CEO of the Canadian Patient Safety Institute) and Graham Lowe. Longwood’s Ghost Busting Essays Series on Longwoods.com. http://www.longwoods.com/content/23370
Physician engagement and outstanding care
This article makes the case for expanding the focus of workforce engagement initiatives to actively include physicians. Without fully engaged physicians, no healthcare organization will be able to achieve its vision of providing outstanding care.
Linking employee engagement and organizational metrics
Graham Lowe is a panel presenter on this topic at the 2012 Health Care Human Resources Leadership Symposium, sponsored by the Ontario Hospital Association. Toronto, 17 October, 2012. For more information: www.oha.com/HMM
The Relationship Between Employee Engagement and Human Capital Performance
The Ontario Hospital Association has published this report, which summarizes findings from the OHA exploratory research project conducted with three pilot hospitals (one acute teaching, one community, and one small). The project examines the relationship between employee engagement and several key human resources (HR) metrics. This is the first attempt by the OHA to link […]
How Employee Engagement Matters for Hospital Performance
Managers increasingly understand that employee engagement is a prerequisite for high performance. This article examines how job, work environment, management and organizational factors influence levels of engagement among healthcare employees. Original data come from the Ontario Hospital Association-NRC Picker Employee Experience Survey, involving over 10,000 employees in 16 Ontario hospitals. The article provides a clear […]