Tag: Organizational performance and productivity

Canadian Nurses Association (CNA) convened in 2002 a national workshop in Ottawa to develop quality of worklife indicators for nurses in Canada. Using a collaborative, consensus-building process the workshop actively engaged participants in identifying a set of practical quality of worklife indicators (QWI) that will make a measurable difference for professional nurses. The workshop’s major recommendation is that these indicators be incorporated into the Canadian Council on Health Services Accreditation (CCHSA) Achieving Improved Measurement (AIM) standards used for accrediting healthcare organizations.
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Health human resources have emerged as a top priority for research and action. This paper echoes calls for a fundamentally new approach to the people side of the health care system – treating employees as assets that need to be nurtured rather than costs that need to be controlled. The question guiding the paper is: “What are the key ingredients of a high-quality work environment in Canada’s health care sector and how can this goal be achieved?” Synthesizing insights from a variety of research streams, the paper identifies many ingredients are needed to create a high-quality workplace. We take a multidisciplinary and holistic approach, which complements other research initiatives on health human resources in three ways. The paper suggests that health care organizations can, and must, achieve a virtuous circle connecting work environments, individual quality of work life, and organizational performance.
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This report presents key findings, and practical implications, from Canadian Policy Research Network’s ‘Changing Employment Relationships’ project.
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Response to the Business Council on National Issues statement on competitiveness, arguing that quality workplaces are critical to this agenda.
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