Author: Graham Lowe

Work Environment
e-newsletter
October 2017

Here is an update on my research with NRC Health and Ontario hospitals.

My article entitled Are Hospital Employees’ Work Experience and Patient Experience Related? was published today in Longwoods eLetter.

The key finding: The more engaged employees are, the more positively they rate their hospital as a place to work, the more they trust their organization, the higher the perceived quality of patient care delivered by their unit, and the more they consider their work environment to be ‘patient centred’, the more likely it is that inpatients would recommend the hospital to family or friends and highly rate the quality of care they received.

I will be presenting an interactive 60 minute Webinar on this topic, sponsored by NRC Health:
Thursday, November 2 | 11:00 AM ET

Many hospitals have taken steps to cultivate a highly-engaged workforce, expecting that higher engagement translates into better patient care. While there is an abundance of evidence from other industries that engaged employees perform their jobs better, there is far less attention to this engagement – performance link in healthcare.
• Understand how different indicators of employee engagement relate to each other.
• Discover the relationship between levels of employee engagement and patient reported experience
• Learn the science behind correlating employee experience items to a global rating question.

Click here to REGISTER

Sincerely, GRAHAM LOWE

 

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Are Hospital Employees’ Work Experience and Patient Experience Related? by Graham Lowe
The more engaged employees are, the more positively they rate their hospital as a place to work, the more they trust their organization, the higher the perceived quality of patient care delivered by their unit, and the more they consider their work environment to be ‘patient centred’, the more likely it is that inpatients would recommend the hospital to family or friends and highly rate the quality of care they received.

Longwoods eLetter October 24, 2017

Click here to read the article.

Webinar: Linking Employee Engagement to Patient Experience in Ontario’s Hospitals
Thursday, November 2, 2017

Click here to watch the webinar recording (slides and audio)..

Are hospital employees’ work experience and patient experience related?
Many hospitals have taken steps to cultivate a highly-engaged workforce, expecting that higher engagement translates into better patient care. While there is an abundance of evidence from other industries that engaged employees perform their jobs better, there is far less attention to this engagement – performance link in healthcare.

Join us as guest speaker Dr. Graham Lowe discusses his findings from a recent study of 34 Ontario hospitals.
• Understand how different indicators of employee engagement relate to each other.
• Discover the relationship between levels of employee engagement and patient reported experience
• Learn the science behind correlating employee experience items to a global rating question.

NRC Health
7100 Woodbine Avenue, Suite 411
Markham, Ontario L3R 5J2
P: 866.771.8231

 

Keynote talk by Graham Lowe at the 2017 Healthy Workplaces Conference.

Description: Drawing on the latest evidence about workplace wellness and organizational performance, Graham will provide practical insights that will help you to be an effective wellness leader. His talk will address 3 questions: 1) What are the ingredients of a successful workplace wellness strategy?; 2) How can you link a healthy and safe work environment to your organization’s strategic goals? 3) As a wellness leader, how can you guide your organization down the path to being truly healthy?

 2017 Healthy Workplaces Conference   

The Lister Centre, University of Alberta, Edmonton

Friday, October 13, 2017

For more information and to register:  http://hwhp.ca/index.html

Sponsored by The Healthy Workplaces for Helping Professions Project

We welcome you to this half day seminar on “Building a Culture of Health and Safety” presented by UBC Okanagan, Andrew Peller Limited and WorkSafeBC. 

The benefits of a positive workplace culture can’t be ignored. This workshop provides safety professionals, human resource professionals, supervisors, management leaders and others with basic principles to help you engage your organization in building a culture of health and safety. Join our accomplished community speakers Graham Lowe and Tracey Hawthorn as they share their insights and perspectives on achieving safer, healthier and more productive workplaces.

“Make Safety a Habit” and participate with us in North American Occupational Safety and Health (NAOSH) Week 2017. NAOSH week is May 7-13. 

Date:  Friday May 12th, 2017   Time:  8:00am –  11:30am Location:  UBC Okanagan University Centre (UNC) Room 200 Cost:  No Charge – Registration Required  (http://www.riskmanagement.ok.ubc.ca/registration

Hear author Graham Lowe explain what a healthy organization is, how to revitalize your company’s culture and making business success sustainable.

• Creating Healthy Organizations podcasts and videos

In a healthy organization, employees experience wellbeing because they are able to develop their capabilities and fully contribute.

How healthy is your organization? Use the assessment below to find out.

• Healthy Organization Assessment

1. Leverage existing HR and employee wellness initiatives to create a more holistic, long-term and integrated approach to workforce wellbeing and performance.
2. Develop a vibrant workplace vision for your organization, department or work unit and identify how this vision will inspire employees.
3. Talk about your organization’s culture – the values, beliefs and assumptions that guide day-to-day behaviours at work – and become aware of its influences.
4. Find opportunities for everyone in the organization to exercise healthy leadership, even if only in small ways.
5. Design organizational change initiatives to be a healthy experience for employees and managers involved.
6. Identify how your organization’s social responsibility commitments can be more fully realized through better alignment with internal people practices.

Read Graham’s interview with the Globe and Mail on how getting healthy can help an organization.

• Globe and Mail Article

In his recent article in Canadian HR Reporter, author Graham Lowe outlines 5 principles to map a healthy change trajectory.

• Read the Canadian HR Reporter Article